Refund policy

Return & Refund Policy

At DesiUrban, we want you to be happy with your purchase. Because our products are made on demand specifically for each order, our return and refund policy is slightly different from that of conventional retail stores.

Please read the following policy carefully before placing your order.

1. Print-on-Demand Products

Most products sold on our website are made especially after you place an order. Because of this, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the product.

Please carefully check the product description, size chart, color, and other product details before placing your order.

2. Damaged or Defective Products

If your product arrives damaged, defective, misprinted, or has a manufacturing/printing issue, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A description of the problem

  • Any other information we may reasonably request

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

3. Wrong Product or Wrong Size/Color

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery with photographs of the product and your order details.

If the error is confirmed to be on our side, we will arrange an appropriate resolution, which may include a replacement or refund.

If you selected the wrong size, color, or product while placing your order, we may not be able to offer a return or exchange because the product is manufactured specifically for your order.

4. Return Eligibility

A return may be considered only in situations where:

  • The product is defective or damaged.

  • The wrong product was sent.

  • The product has a confirmed manufacturing or printing defect.

  • We specifically approve the return in writing.

Returned products, where applicable, must be in their original condition and should not have been washed, worn, altered, or damaged after delivery.

5. Non-Returnable Items

The following generally cannot be returned or exchanged:

  • Products ordered in the wrong size by the customer

  • Products ordered in the wrong color by the customer

  • Products that have been washed or worn

  • Products damaged after delivery due to customer use

  • Products returned without prior approval

  • Products where the customer simply changes their mind

6. Order Cancellation

Because our products may enter production shortly after an order is placed, cancellation requests must be made as soon as possible.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

To request a cancellation, contact us immediately with your order number.

7. Refunds

If your refund is approved, the refund will be processed to the original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank, payment gateway, or other payment service provider.

For Cash on Delivery (COD) orders, we may request appropriate bank/payment details or provide another available refund method.

8. Shipping Charges

Original shipping charges are generally non-refundable unless the return or refund is due to an error attributable to us, such as sending the wrong product or a confirmed manufacturing defect.

9. Return Shipping

If a return is approved because of a defect, damage, or an error on our part, we will determine the appropriate return/replacement process.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping costs.

10. Refunds for Undelivered or Returned Shipments

If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, we may deduct applicable shipping, return, or other charges before processing any eligible refund.

For COD orders, repeated failed deliveries may also affect our ability to accept future COD orders.

11. How to Request a Return or Refund

Please contact us through our customer support channel with:

Order Number:
Name:
Registered Email/Phone:
Reason for Request:
Photos/Videos (if applicable):

Our support team will review your request and respond with the next steps.

12. Processing Time

We aim to review return/refund requests as quickly as possible. Once approved, replacement or refund processing may take additional time depending on the product, fulfillment partner, shipping provider, payment gateway, and banking system.

13. Policy Changes

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions regarding returns, refunds, replacements, or your order, please contact our customer support team.

DesiUrban
Email: printondemandtshirt001@gmail.com
Phone/WhatsApp: 7079774541
Business Address: Nayaganj Hajipur Mahnar Vaishali (Bihar)

We will be happy to assist you.