Terms of service

Terms of Service

Welcome to DesiUrban.

These Terms of Service (“Terms”) govern your access to and use of the DesiVerse website, including browsing our website, purchasing products, and using any services provided through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Our Store

DesiVerse operates an online ecommerce store offering print-on-demand products and other related products.

Our products may be manufactured, printed, packaged, and shipped by third-party print-on-demand and fulfillment partners on our behalf.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide their information and place the order.

3. Products and Product Information

We make reasonable efforts to display our products, images, colors, sizes, descriptions, and other information as accurately as possible.

However, actual product colors may vary slightly depending on your device or screen settings.

Because our products may be manufactured on demand, minor variations in print placement, appearance, or color may occasionally occur.

We reserve the right to:

  • Change product specifications

  • Update product descriptions

  • Add or remove products

  • Change prices

  • Discontinue products

  • Correct errors or inaccuracies

without prior notice, where permitted by applicable law.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.

We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we reserve the right to cancel the affected order and provide an appropriate refund.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted or entered into production.

We reserve the right to refuse or cancel an order in certain circumstances, including:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Payment issues

  • Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will process an appropriate refund.

6. Order Cancellation

Because our products may be manufactured specifically for each order, cancellation requests must be made as soon as possible.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

For further information, please refer to our Return & Refund Policy.

7. Payment

We may accept payments through third-party payment gateways and other available payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not directly store complete debit card or credit card information on our own servers unless specifically stated otherwise.

8. Shipping and Delivery

We aim to process and ship orders within the estimated time displayed on our website or provided in your order information.

Delivery times may vary depending on:

  • Product availability

  • Manufacturing/printing time

  • Courier services

  • Delivery location

  • Weather or natural events

  • Public holidays

  • Operational delays

  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

For additional information, please refer to our Shipping Policy.

9. Returns, Refunds, and Replacements

Because many of our products are made on demand, returns and exchanges may be limited.

Products that are damaged, defective, misprinted, or incorrectly supplied may qualify for a replacement or refund subject to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

10. Customer Responsibilities

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name

  • Correct shipping address

  • Correct phone number

  • Correct email address

  • Correct product, size, and color selection

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

11. Intellectual Property

All content appearing on the DesiVerse website, including but not limited to:

  • Logos

  • Brand names

  • Product designs

  • Graphics

  • Images

  • Text

  • Website layout

  • Illustrations

  • Videos

  • Other original materials

is owned by or licensed to DesiVerse or its respective owners and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

12. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to us, you represent that you have the right to submit that content.

By submitting content, you grant DesiVerse a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, infringing, or otherwise inappropriate.

13. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law

  • Commit fraud

  • Attempt unauthorized access to our website or systems

  • Interfere with website security

  • Upload malicious software

  • Copy or reproduce our intellectual property without permission

  • Misuse our products or services

  • Collect information about other users without authorization

  • Engage in activities that could damage our business, website, or customers

We reserve the right to restrict or terminate access where appropriate.

14. Third-Party Services

Our store may use third-party services such as:

  • Shopify

  • Payment gateways

  • Print-on-demand providers

  • Shipping and logistics providers

  • Analytics services

  • Marketing services

  • Customer support tools

Your use of third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent actions, policies, or services of third-party providers beyond our reasonable control.

15. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Free from interruptions

  • Free from technical problems

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

16. Limitation of Liability

To the extent permitted by applicable law, DesiVerse will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold DesiVerse and its relevant personnel harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of our website

  • Your misuse of our products

  • Information or content submitted by you

  • Your violation of another person's rights

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable law.

19. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Contact Us

If you have questions regarding these Terms of Service, please contact us:

DesiVerse

Email: printondemantshirt001@gmail.com
Phone/WhatsApp: 7079774541
Business Address: Nayaganj Hajipur Mahnar Vaishali (Bihar)

We will make reasonable efforts to assist with questions and concerns regarding our services and orders.