Shipping Policy

At DesiUrban, our products are made on demand after you place your order. This means that your product is manufactured, prepared, and then shipped to you.

Please read the following Shipping Policy carefully before placing your order.

1. Order Processing & Production

Because our products are made on demand, your order may require processing and production time before it is handed over to the shipping carrier.

Orders are generally processed and prepared for shipment within 2–3 business days, although processing times may vary depending on the product, order volume, fulfillment partner, and other operational circumstances.

Weekends and public holidays may not be counted as business days.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time within India may generally be:

3–7 business days

Delivery times may vary depending on the destination, courier service, weather, local conditions, and other circumstances beyond our control.

The total time from order placement to delivery may therefore include both:

Production/Processing Time + Shipping/Delivery Time

Estimated delivery times are not guaranteed unless specifically stated otherwise.

3. Shipping Coverage

We currently aim to provide delivery across most serviceable locations in India.

Delivery availability may depend on the serviceability of the customer's PIN code and the courier network.

If your location is not serviceable, we may contact you to discuss available options or cancel and refund the order where appropriate.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Product type

• Order size

• Shipping method

• Promotional offers

From time to time, we may offer free shipping or other shipping promotions.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or your order page, depending on the available service.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

6. Cash on Delivery (COD)

If Cash on Delivery is available for your location and selected products, the option will be displayed during checkout.

COD availability may depend on:

• PIN code

• Product

• Order value

• Courier availability

• Customer order history

• Other operational factors

For COD orders, you must provide an accurate and reachable phone number.

Our team or delivery partner may contact you to confirm delivery details.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational policy.

Please ensure that someone is available to receive the package at the provided delivery address.

If a shipment cannot be delivered because of:

• Incorrect or incomplete address

• Incorrect phone number

• Customer unavailable

• Customer refusal

• Repeated failed delivery attempts

• PIN code/serviceability issues

• Other circumstances attributable to the customer

the shipment may be returned to the sender.

Additional shipping or return charges may apply in such circumstances.

Please refer to our Return & Refund Policy for information about refunds relating to returned shipments.

8. Address Changes

Please carefully check your shipping address before placing an order.

If you notice an incorrect address after placing an order, contact us as soon as possible.

We will try to update the address if the order has not yet entered production or shipping.

Once the order has entered production or has been shipped, we may not be able to change the delivery address.

9. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• High order volumes

• Incorrect address information

• Local delivery restrictions

• Technical or operational issues

• Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking delayed shipments.

10. Lost or Damaged Shipments

If your package appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide clear photographs of:

• The product

• The shipping package

• Any visible damage

• The shipping label

We may work with our fulfillment or shipping partner to investigate the issue and determine an appropriate resolution.

11. International Shipping

At present, our primary shipping service is intended for deliveries within India.

If we introduce international shipping in the future, additional shipping charges, customs duties, taxes, import charges, and delivery conditions may apply.

International shipping terms will be updated on this page when international delivery becomes available.

12. Shipping Notifications

Depending on the information provided during checkout and the services available to us, you may receive notifications regarding:

• Order confirmation

• Order processing

• Shipment confirmation

• Tracking information

• Delivery status

Please ensure that your email address and phone number are correct when placing an order.

13. Contact Us

If you have questions about your shipment or delivery, please contact us:

DesiUrban

Email: printondemandtshirt001@gmai.com
Phone/WhatsApp: 7079774541
Business Address: Nayaganj Hajipur Mahnar Vaishali (Bihar)

When contacting us about an order, please include your order number so that we can assist you more efficiently.

14. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our fulfillment partners, shipping services, delivery areas, or business operations.

Any changes will be posted on this page with an updated “Last Updated” date.